That’s why we’re excited to launch our newest integration with WORLDPAC‘s speedDIAL 2.0. This collaboration is more than just a feature; it’s a commitment to helping auto repair shops like yours thrive. By combining Shop-Ware’s innovative shop management system with the new speedDIAL 2.0 powerful parts catalog and ordering system, we’re ensuring that your team has everything they need to get the job done, right at their fingertips.

What Does the speedDIAL 2.0 Integration Bring to the Table?

The integration makes your workflow simpler, faster, and smarter. Here’s how:

• Streamlined Workflow: Order parts directly from the repair order screen without leaving Shop-Ware or manually duplicating data. This means fewer clicks and fewer delays.
• Real-Time Data: SpeedDIAL’s real-time pricing, availability, and delivery estimates allow you to make informed decisions on the spot.
• Mobile-Friendly Functionality: From desktop to web-enabled devices, you can easily access everything – wherever work takes you.
• Built-in Vehicle Lookup: Speed up the process with VIN and license plate scanning, ensuring accuracy and minimizing errors.
• Effortless Setup: Connect your SpeedDIAL account to Shop-Ware in just a few clicks, with no extra costs.

Why It Matters for Your Auto Shop

The integration is specifically designed to save you time and effort, so you can focus on what counts—fixing cars and delivering excellent customer service. Here’s what shops gain from this collaboration:

• Maximum Efficiency: By eliminating unnecessary steps, your team can complete repair orders faster, reducing vehicle downtime and making customers happier.
• Higher Profitability: With accurate pricing and smarter parts ordering, you’ll improve margins and avoid costly mistakes.
• Customer Trust and Loyalty: Deliver clear and detailed repair estimates paired with your expertise to build customer loyalty and 5-star ratings.

Empowering Your Shop Every Day

Partnering with leading technologies like WORLDPAC’s speedDIAL 2.0 reflects Shop-Ware’s commitment to innovation. We’re not just building software; we’re offering solutions that transform your shop’s potential.

Whether it’s rapid parts ordering or integrated communication tools, Shop-Ware ensures your shop has the latest tools to stay ahead of the competition.

Take the Next Step

The combination of Shop-Ware and SpeedDIAL 2.0 is truly a game-changer for auto repair shops. Book a demo today to experience how this integration and other Shop-Ware features empower your staff and improve your bottom line!

Enable smarter workflows. Save time. Boost profitability. Shop-Ware and WORLDPAC have got your back!

The post Shop-Ware + WORLDPAC speedDIAL 2.0 Integration: The Perfect Combo for Efficient Parts Ordering appeared first on Shop-Ware.

Picture this: a customer dials your shop, only to be greeted by a busy service advisor. Or, even worse, they call after hours and end up leaving a voicemail. Then, there’s the inevitable back and forth, taking up time from your already busy service advisor. Sound familiar?

Frustrations like these don’t just hurt your customers’ experience—they take a toll on your team’s efficiency and your revenue.

That’s why we’ve created our own built-in Online Service Scheduler. This new feature helps independent repair shops modernize their appointment booking process, making it easy for customers to schedule services on their own time. It also helps shops streamline operations by having all the critical tools within their Shop-Ware system. Say goodbye to scheduling headaches and missed opportunities, and hello to a system that keeps your shop running smoothly.

Why the Online Service Scheduler is a Game-Changer for Your Shop

Shop-Ware’s Online Service Scheduler isn’t just another tool—it’s an embedded solution that impacts the way auto repair shops manage their time, customer interactions, and revenue streams.

Here’s what makes it stand out: 

• 24/7 Availability: One of the biggest customer pain points is the inability to book outside of regular business hours. With the Online Service Scheduler, your auto shop is always open for appointments. Customers can easily go online, select the service they need, and reserve a time slot—whether it’s at 10 p.m. or 6 a.m.—without requiring a single phone call. By being available around the clock, you eliminate the barrier of missed calls and ensure customers can act right when the need for service arises. 

• Built Into Shop-Ware SMS: Managing appointments can be tricky when schedules exist in multiple places. This scheduler is built into Shop-Ware’s existing shop management system, creating a unified calendar that reduces manual updates and eliminates errors. From tracking open slots to syncing with your team’s workflow, this appointment scheduling feature keeps everyone organized and empowered to deliver an efficient customer experience.

• Automated Appointment Reminders: No-shows are a quiet drain on your shop’s profitability. They leave holes in your schedule that could’ve otherwise been filled with paying customers. The Online Service Scheduler tackles this with automated reminders sent via email or text. These reminders nudge customers to show up on time while giving them an opportunity to reschedule if needed, helping to keep your calendar full and productive.

• Smart Scheduling Rules: Avoiding overbooked time slots is critical to a smooth-running operation. With smart scheduling rules, the system prevents double-bookings and ensures that your technicians’ workloads are balanced. The result? You’ll spend less time scrambling to fix conflicts and more time focusing on servicing vehicles.

• Upselling Declined Work: Did a customer pass on a recommended car repair during their last visit? Now’s your chance to reintroduce that opportunity. When customers book an appointment online, the scheduler can suggest previously declined services, giving them the option to add those to their booking. This gentle nudge often leads to increased ticket sizes while ensuring your customers don’t miss out on important repairs that keep their vehicles running safely.

Free Up Your Team with Better Operational Efficiency 

Beyond the obvious customer benefits, scheduling tools such as Online Service Scheduler make a noticeable difference in how your auto repair shop runs behind the scenes. 

By offloading scheduling tasks to an automated system, your staff spends less time answering phones or dealing with scheduling management. That means fewer interruptions and distractions, allowing your technicians and service advisors to focus on what they do best—providing quality service to the vehicles already in your bays.

No longer will your team be stretched thin trying to juggle calls while addressing customer needs in person. Instead, their efforts can fully align with maximizing shop productivity. And when the shop is running efficiently, your customers will notice the difference. Happy customers, after all, are the ones most likely to return. 

Rethink the Way You Work

Shop-Ware’s built-in Online Service Scheduler isn’t just a convenience—it’s a strategic tool that positions your shop for long-term success. Its ability to smooth out operational challenges, improve customer satisfaction, and drive additional revenue makes it essential in today’s competitive market.

Plus, it empowers your customers by giving them control over when and how they book their appointments. Combined with features like reminders, smart scheduling, and upselling opportunities, it’s clear this technology isn’t just tackling problems—it’s redefining the whole booking experience for shops and their customers alike.

Take the First Step

Are you ready to eliminate scheduling stress and unlock a new level of efficiency? Your shop doesn’t need to juggle phone lines and calendars any longer. The time to optimize your operations and enhance your customer service is now. Explore the Online Service Scheduler today—your smarter, streamlined future starts here!

The post Introducing the Online Service Scheduler: Make Appointment Booking Simple and Efficient appeared first on Shop-Ware.

But here’s the truth: Fleet work doesn’t have to be a headache. In fact, when structured properly, it can be one of the most profitable parts of your business. The key is knowing how to set the right terms, price your services effectively, and streamline fleet operations to handle the extra volume.

So, is your shop maximizing fleet profits, or just spinning its wheels? Ask yourself these five critical questions: 

Are You Charging Fleet Accounts Correctly—Or Are You Losing Profit on Every Job?

Many shops assume fleet work should come at a discount, but that’s not always the best move. Some fleets are willing to pay more for quick turnarounds because every day a vehicle is off the road, they’re losing money. If your shop isn’t structuring fleet pricing properly—including labor rates, bulk discounts, and additional services—you could be leaving thousands of dollars on the table.

Do You Set the Terms of Your Fleet Relationships, or Do Fleet Managers Dictate Them?

A common mistake is letting fleet managers call all the shots. While fleet accounts can bring consistent work, they shouldn’t dictate pricing, service terms, or how you run your shop. Successful auto shops establish clear agreements upfront, ensuring they remain in control of labor rates, billing timelines, and repair approvals. Are you running the relationship, or is the fleet manager running you?

How Do Fleet Management Companies Impact Your Bottom Line?

Many large fleets work through third-party fleet management companies that negotiate pricing, impose service restrictions, and add administrative fees. If you don’t account for these costs, you could be working harder for lower profits. Understanding how these companies operate—and how to factor their fees into your pricing—can make or break your fleet profitability.

Is Your Fleet Work Scalable, or Is It Creating Operational Bottlenecks?

Some shops take on fleet work expecting steady revenue, only to find it disrupting their workflow. Are fleet jobs causing delays for your retail customers? Are technicians bogged down with bulk work that isn’t paying off? The best fleet shops have systems in place to handle high-volume accounts without hurting day-to-day operations.

What Metrics Tell You If Your Fleet Work Is Really Profitable?

A high-volume fleet account might look great on paper, but is it actually making you money? One of the best ways to measure this is Gross Profit Per Hour (GPPH)—a key metric that tells you whether fleet work is as profitable as your retail jobs. If you’re not tracking GPPH, fleet turnaround times, and parts-to-labor ratios, you’re making blind decisions about your fleet accounts.

Get the Answers—Download the Fleet Management eBook

If you’re serious about making fleet work a profitable, scalable part of your business, you need a strategy. Our Fleet Management eBook is packed with insights, real-world examples, and best practices to help you:

Set fleet pricing that protects your profits
Establish clear agreements that put you in control
Navigate fleet management companies without losing margin
Streamline operations to handle fleet work without chaos
Track the right KPIs to measure true profitability

Don’t leave money on the table. Download a free copy of our Fleet Management eBook today, and start making smarter, more profitable decisions for your shop! 

The post Is Your Shop Leaving Money on the Table with Fleet Repairs? appeared first on Shop-Ware.

Our industry thrives on connection, learning, and innovation. This year, Shop-Ware was proud to sponsor and attend three influential events that exemplify this spirit of growth and collaboration. From Florida to Hawaii, these gatherings brought together the brightest minds in auto repair, offering an unparalleled opportunity for networking, training, and celebrating the industry’s achievements.

At The Institute Summit in Florida, shop owners immersed themselves in business development sessions hosted by leading experts. We had the pleasure of meeting with many shop owners, sharing ideas about growth strategies and the technologies shaping their future. The event’s focus on empowering automotive professionals to achieve significance beyond success left a lasting impression, inspiring us all to push boundaries.

Next up, the VISION Hi-Tech Automotive Training & Expo in Kansas City exceeded expectations with its robust lineup of workshops, keynote speakers, and a sprawling exhibit hall. One highlight was the awards dinner, which celebrated top-performing repair shops across the country.

We made our own splash by hosting an unforgettable Vision AfterParty alongside 360 Payments and Shop Marketing Pros, celebrating the Changing The Industry Podcast. The glow party, complete with food, drinks, and raffle prizes, was a fantastic way to connect and celebrate with the community.

Rounding out the schedule, ATI SuperConference whisked us away to a stunning beachfront resort in Hawaii. Against the backdrop of ocean views, we deepened relationships with shop owners who are passionate about harnessing shop management software to elevate their businesses. This conference embodied the perfect mix of knowledge-sharing and relaxation.

Events like these play a critical role in driving the industry forward. From equipping shop owners and technicians with new skills to fostering collaboration among peers, they are essential for cultivating professionalism and innovation in automotive repair. Shop-Ware is honored to be part of these milestones for our industry. If you’re ready to drive your shop’s success, consider joining the conversation at events later this year like SEMA and AAPEX in Las Vegas. We hope to see you there!

The post Recap of Key Q1/Q2 2025 Automotive Events & Their Impact on the Industry appeared first on Shop-Ware.