That’s why we’re excited to launch our newest integration with WORLDPAC‘s speedDIAL 2.0. This collaboration is more than just a feature; it’s a commitment to helping auto repair shops like yours thrive. By combining Shop-Ware’s innovative shop management system with the new speedDIAL 2.0 powerful parts catalog and ordering system, we’re ensuring that your team has everything they need to get the job done, right at their fingertips.

What Does the speedDIAL 2.0 Integration Bring to the Table?

The integration makes your workflow simpler, faster, and smarter. Here’s how:

• Streamlined Workflow: Order parts directly from the repair order screen without leaving Shop-Ware or manually duplicating data. This means fewer clicks and fewer delays.
• Real-Time Data: SpeedDIAL’s real-time pricing, availability, and delivery estimates allow you to make informed decisions on the spot.
• Mobile-Friendly Functionality: From desktop to web-enabled devices, you can easily access everything – wherever work takes you.
• Built-in Vehicle Lookup: Speed up the process with VIN and license plate scanning, ensuring accuracy and minimizing errors.
• Effortless Setup: Connect your SpeedDIAL account to Shop-Ware in just a few clicks, with no extra costs.

Why It Matters for Your Auto Shop

The integration is specifically designed to save you time and effort, so you can focus on what counts—fixing cars and delivering excellent customer service. Here’s what shops gain from this collaboration:

• Maximum Efficiency: By eliminating unnecessary steps, your team can complete repair orders faster, reducing vehicle downtime and making customers happier.
• Higher Profitability: With accurate pricing and smarter parts ordering, you’ll improve margins and avoid costly mistakes.
• Customer Trust and Loyalty: Deliver clear and detailed repair estimates paired with your expertise to build customer loyalty and 5-star ratings.

Empowering Your Shop Every Day

Partnering with leading technologies like WORLDPAC’s speedDIAL 2.0 reflects Shop-Ware’s commitment to innovation. We’re not just building software; we’re offering solutions that transform your shop’s potential.

Whether it’s rapid parts ordering or integrated communication tools, Shop-Ware ensures your shop has the latest tools to stay ahead of the competition.

Take the Next Step

The combination of Shop-Ware and SpeedDIAL 2.0 is truly a game-changer for auto repair shops. Book a demo today to experience how this integration and other Shop-Ware features empower your staff and improve your bottom line!

Enable smarter workflows. Save time. Boost profitability. Shop-Ware and WORLDPAC have got your back!

The post Shop-Ware + WORLDPAC speedDIAL 2.0 Integration: The Perfect Combo for Efficient Parts Ordering appeared first on Shop-Ware.

Picture this: a customer dials your shop, only to be greeted by a busy service advisor. Or, even worse, they call after hours and end up leaving a voicemail. Then, there’s the inevitable back and forth, taking up time from your already busy service advisor. Sound familiar?

Frustrations like these don’t just hurt your customers’ experience—they take a toll on your team’s efficiency and your revenue.

That’s why we’ve created our own built-in Online Service Scheduler. This new feature helps independent repair shops modernize their appointment booking process, making it easy for customers to schedule services on their own time. It also helps shops streamline operations by having all the critical tools within their Shop-Ware system. Say goodbye to scheduling headaches and missed opportunities, and hello to a system that keeps your shop running smoothly.

Why the Online Service Scheduler is a Game-Changer for Your Shop

Shop-Ware’s Online Service Scheduler isn’t just another tool—it’s an embedded solution that impacts the way auto repair shops manage their time, customer interactions, and revenue streams.

Here’s what makes it stand out: 

• 24/7 Availability: One of the biggest customer pain points is the inability to book outside of regular business hours. With the Online Service Scheduler, your auto shop is always open for appointments. Customers can easily go online, select the service they need, and reserve a time slot—whether it’s at 10 p.m. or 6 a.m.—without requiring a single phone call. By being available around the clock, you eliminate the barrier of missed calls and ensure customers can act right when the need for service arises. 

• Built Into Shop-Ware SMS: Managing appointments can be tricky when schedules exist in multiple places. This scheduler is built into Shop-Ware’s existing shop management system, creating a unified calendar that reduces manual updates and eliminates errors. From tracking open slots to syncing with your team’s workflow, this appointment scheduling feature keeps everyone organized and empowered to deliver an efficient customer experience.

• Automated Appointment Reminders: No-shows are a quiet drain on your shop’s profitability. They leave holes in your schedule that could’ve otherwise been filled with paying customers. The Online Service Scheduler tackles this with automated reminders sent via email or text. These reminders nudge customers to show up on time while giving them an opportunity to reschedule if needed, helping to keep your calendar full and productive.

• Smart Scheduling Rules: Avoiding overbooked time slots is critical to a smooth-running operation. With smart scheduling rules, the system prevents double-bookings and ensures that your technicians’ workloads are balanced. The result? You’ll spend less time scrambling to fix conflicts and more time focusing on servicing vehicles.

• Upselling Declined Work: Did a customer pass on a recommended car repair during their last visit? Now’s your chance to reintroduce that opportunity. When customers book an appointment online, the scheduler can suggest previously declined services, giving them the option to add those to their booking. This gentle nudge often leads to increased ticket sizes while ensuring your customers don’t miss out on important repairs that keep their vehicles running safely.

Free Up Your Team with Better Operational Efficiency 

Beyond the obvious customer benefits, scheduling tools such as Online Service Scheduler make a noticeable difference in how your auto repair shop runs behind the scenes. 

By offloading scheduling tasks to an automated system, your staff spends less time answering phones or dealing with scheduling management. That means fewer interruptions and distractions, allowing your technicians and service advisors to focus on what they do best—providing quality service to the vehicles already in your bays.

No longer will your team be stretched thin trying to juggle calls while addressing customer needs in person. Instead, their efforts can fully align with maximizing shop productivity. And when the shop is running efficiently, your customers will notice the difference. Happy customers, after all, are the ones most likely to return. 

Rethink the Way You Work

Shop-Ware’s built-in Online Service Scheduler isn’t just a convenience—it’s a strategic tool that positions your shop for long-term success. Its ability to smooth out operational challenges, improve customer satisfaction, and drive additional revenue makes it essential in today’s competitive market.

Plus, it empowers your customers by giving them control over when and how they book their appointments. Combined with features like reminders, smart scheduling, and upselling opportunities, it’s clear this technology isn’t just tackling problems—it’s redefining the whole booking experience for shops and their customers alike.

Take the First Step

Are you ready to eliminate scheduling stress and unlock a new level of efficiency? Your shop doesn’t need to juggle phone lines and calendars any longer. The time to optimize your operations and enhance your customer service is now. Explore the Online Service Scheduler today—your smarter, streamlined future starts here!

The post Introducing the Online Service Scheduler: Make Appointment Booking Simple and Efficient appeared first on Shop-Ware.

This is why Shop-Ware redesigned the way a shop performs, tracks and presents car inspection results. This innovation of Digital Vehicle Experience (DVX) empowers Service Advisors to tell an individualized story about vehicle health, upcoming needed services, and to show with urgency the repairs necessary NOW for each vehicle they service. 

Repair shops start by using the Shop-Ware Cannery to create a variety of inspections. Shops are not limited to pre-built inspections – they can add them on the fly as needed. Shops can make them vehicle-specific, for every vehicle, or even job-specific based on a specific repair. Best of all, we ensure you never miss the opportunity to inspect any vehicle by offering an auto-populated safety inspection on every work order! Lastly, categorizing the inspections means you can verify the value of inspection(s) through reporting. 

Using inspections in Shop-Ware is not just a simple click to say if it is good or bad, but an opportunity to take specific notes about the finding(s), add a picture if necessary, and save it as a draft to be reviewed before publishing. The tech puts the “details” in draft mode while the Service Advisor can create the detailed text to begin telling the story before publishing. We even have spell check! 

Our Shop Management System Doesn’t Stop With Inspections 

The real innovation in our shop automotive software is that a recommendation (estimate) can be built as part of the story. In fact, multiple recommendations of good, better, and best options can be created for the discerning customer. Using draft mode, the Service Advisor is in control of how the story is told, when to tell the story, if they show pricing or not, what options are available and when it needs to be done. 

Each customer is unique to your business and DVX allows your Service Advisor to present results and recommendations to each in an individualized way, making sure each customer understands their vehicles’ health and needs. It has become a part of the vehicles history! 

Not only are car prices going up, but so are repair prices! Imagine as a customer you can begin to prepare for costly repairs or upcoming maintenance. Become a partner and build loyalty with your customer by helping them understand what their car needs to last the longest and maintain its best value. You are your customers ROI! Make sure your customer has the confidence to know that with a detailed vehicle inspection they will have fewer sudden breakdowns and unexpected high-cost repairs. Most of all, they can trust the safety of their vehicle! 

Reach out to one of our seasoned consultants to learn more about DVX and any other Shop-Ware innovations you might have heard about. 

The post Shop-Ware DVX: Innovations in Inspections and Recommendations  appeared first on Shop-Ware.

The Mobile Solution for Streamlined Auto Repair Workflow

Recognizing the urgent need for more technicians to join the trade and the pressure to stay profitable with the advance of vehicle technology, TechApp allows repair shops to maximize their technicians’ time, both to fix cars faster and to surface technician value to the customer at all stages of the repair.

TechApp is native mobile and supported on both iOS and Android. It applies smartphones’ embedded technology to use cases specific to automotive service professionals, based on in-depth user research and workflows best suited for the native environment.

By harnessing camera, microphone, authentication, user gestures, and touch, TechApp optimizes for service technicians’ needs in a faster, more intuitive, and naturally delighting interface to improve their efficiency, flat rate production, and value to the shop, while lowering their frustration in administering repair orders or wasting unpaid time.

Effortlessly Manage Repair Orders with TechApp

TechApp by Shop-Ware lowers downstream administrative burdens by syncing and automatically organizing technician findings in Shop-Ware’s web application. Unlike traditional DVIs, TechApp supports bi-directional communication between a shop’s back and front of house through all repair order stages (initial inspection, repair, and completed fix) and all contexts of the vehicle’s visit (maintenance, diagnosis, or repair).

Enhance Customer Satisfaction and Boost Revenue with TechApp and DVX Integration

Enhance the customer experience with TechApp and DVX: the ultimate solution for transparent automotive service.  Combined with Shop-Ware’s customer-facing Digital Vehicle Experience (DVX), service advisors can curate findings with additional service recommendations and urgency, allowing customers to approve and pay for higher tickets in a completely transparent, digitally-enabled buying flow.

“TechApp has increased our technician efficiency,” said Jonathan White, Service Manager at Phil’s Pro Auto Service in Greeley, CO. “Due to the ease of picture-taking, I’m able to capture more high-quality images compared to using the web version. This, in conjunction with the new recommendation color-coded system, has led to a 10% average improvement in approval percentage. This is a game-changer!”

Optimize Tech Time Tracking with Shop-Ware’s TechApp

Powered by Shop-Ware’s enterprise-grade shop management system, TechApp fully incorporates tech time tracking, both for shifts (presence at work) as well as flat rate efficiency, putting the power in the technician’s hands to know where they are on any job at any time, in real-time, to hit their goals. Live clocks lend visibility into speed but also when work is undersold (especially diagnostic time), so techs and their shops can stop giving away valuable expertise for free. 

TechApp is now available to all Shop-Ware customers, and the company expects it to be widely adopted throughout the industry. For more information about TechApp, please visit Getshopware.com/techapp.

The post Shop-Ware Launches Revolutionary TechApp to Expedite Auto Repairs and Enhance Customer Experience appeared first on Shop-Ware.

Tracking for fleet customers can be difficult due to frequent vehicle turnover. Rather than handling these work orders more efficiently than traditional retail customers, many shops end up in the opposite situation. With the right automotive repair fleet management software, the process can be a breeze. Take your fleet repair management from zero to sixty with these top tips!

Clean Up Your Auto Repair Shop Management System’s Fleet Customer Contact Information

Customer management can be one of the trickiest parts for automotive repair shops handling fleet vehicle maintenance. For any given fleet customer, you’ll want to track them by their business name within your shop management software. Create a customer profile with the business name first when managing vehicle fleets or cargo vans.

From there, you might have a plethora of contacts to manage, each playing a different role within the company. Perhaps one contact handles vehicle drop off and pick up, while another contact is responsible for receiving bills and making payments.

If your auto repair software allows you to add multiple contacts within the fleet customer profile, it will be easier for your entire team to manage this business. Better still, you’ll significantly reduce the possibility of errors in your data entry. Shop-Ware’s fleet management system allows users to drill into the details when managing fleet customers. Create comprehensive customer profiles that include a notes section to provide your team with insights into important information about fleet clients.

Use Detailed Accounts Receivable Reporting for Fleet Business

When it comes to managing auto repair for fleet customers, accounting practices are a huge consideration. This is because fleet customers are going to frequent your business with many vehicles at any given time. These types of customers don’t want to pay for every little job piecemeal.

Using auto repair software with an AR report and advanced filtering will make accounting for fleet businesses easy for your shop. Auto repair shops using Shop-Ware can utilize a powerful accounts receivable report to quickly look at specific fleet information. This report reduces manual work and data mining.

Utilize Fleet Data Migration Within Your Shop Management System

For shops considering switching automotive repair shop management systems, data migration is critical. Shop-Ware excels in onboarding, with a robust data migration program, complete with fleet management solutions. Shop-Ware makes it easy for auto repair shops to import fleet customers and manage them right away.

Shops coming from a management system without fleet tracking capabilities can easily convert retail customers to fleet customers with a few clicks. When a fleet customer is established, customers can be located quickly using their business name, phone number, or email address. Take the headache out of manual workarounds and manage fleet business seamlessly with Shop-Ware’s fleet maintenance software.

The post Manage Fleet Business Faster with Auto Repair Software appeared first on Shop-Ware.

How to Make Money in Auto Repair

Unlock the secrets to optimize your Gross Profit and achieve greater success in your business.

Filter Faster with Efficient Auto Repair Invoice Software

Does your auto repair shop invoice software require you to export an AR report in its entirety then narrow down details? What if you want to refine your search sooner to get the information you need much faster?

As with every task in auto repair, every time a job takes a minute longer, that time really adds up. Your day could quickly get bogged down in processes unless you work with tools that speed up each step.

With Shop-Ware’s shop management software, you can filter your reports by customer name, or email address. That way, you can display an AR report that shows just those line items you want to home in on.

From there, you can export a consolidated report to reflect which customers still owe partial payments. Rest assured that you’re working with accurate, filtered information. Plus, you’ll be performing at record speed.

Auto repair invoice software as an efficiency tool

As you know, accounts receivable reports are one of the most important reports accountants need for their routine bookkeeping. These reports show all unpaid customer invoices and vary in their depth and insights, depending on how they sort information.

With robust auto repair order software, an AR report can show accurate current balances so you don’t send unnecessary reminders. As a result, this will help you manage your auto repair business more efficiently.

It also builds stronger relationships with customers when you only pursue the unpaid portions of their invoices. No one wants to spend time going back and forth over a bill that has been settled. When you stay on top of your billing, you wisely invest your time in revenue-generating mode.

Auto repair shop invoice software that works for YOU

With Shop-Ware’s improved accounts receivable reporting tool, shops can use several new features to speed up bill collecting.

Staff can now filter the list of invoices with outstanding balances by:

• Total (RO total $)
• Due (unpaid RO balance $)
• Percent Paid (Total $ / Amount Paid for any unpaid amount less than 100%)

Now, it is easier than ever before to seek invoices belonging to a specific customer or group of customers. It is also beneficial to sort the list of invoices by any of the column headers.

All of this can be done within the Shop-Ware application (rather than exporting to Excel and mining the data separately). This really adds up, particularly when you run more than one shop. The more you can get done within your auto repair software, and the less you have to export, the better.

How to filter within auto repair invoice software

Shop-Ware’s AR Report offers the option to produce extremely detailed reports. Say goodbye to the days of Excel formulas and extensive data calculation.

Once you’ve set your filters, simply check the consolidated report. The Total Amount Due (sum of all outstanding balances) and the Percentage Due (Total Amount Due divided by the sum of the invoice Grand Totals) will appear at the top of the page.

You can drill into the details while reviewing a report that shows information divided by any column header, such as:

• RO Number
• Customer name or email address
• Picked up or RO closed date
• Vehicle make, model or year
• License Plate
• Fleet ID

Easily export the data you need

Once you’ve filtered the report to your liking, you can select the specific line items you want to export. Select a handful of line items or select them all – it’s up to you.

Within seconds, you can quickly export your set of AR Invoices into a CSV file. You can then open this in any spreadsheet application, such as Excel or Google Sheets. Either way, Shop-Ware has you covered since our software is specially designed to be user-friendly.

Even better, any manager or shop owner can gain insights from the Customer Profile page within the auto repair shop invoice software.

Say you want to home in on a specific customer.

• Find a button to view all their outstanding invoices.
• One click will take you to the AR Statements page.
• Automatically, the software inputs the correct filters for you.

This makes customer AR management seamless and makes your shop more efficient and productive.

Ultimately, Shop-Ware has made it faster to sift through all filters within its software and export any data you need. That’s just one reason why our users rank us so highly on review sites like Capterra.

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The post Filter Faster with Efficient Auto Repair Invoice Software appeared first on Shop-Ware.