Industry Pros Share Lessons They’ve Learned on Workflow, Tech, and Team Training

In this episode of the Changing the Industry podcast, co-hosts Lucas Underwood and David Roman welcome fellow shop owners and managers to explore the challenges of scaling without a system and the game-changing impact of workflow management tools, training, and dispatching.

Brandon, Jacob, Thomas, and Brett break down how they transitioned from brain-based workflows to scalable systems. Hear how they focused on training their teams to adopt processes and soft skills for success, and improved team communication to reduce costly mistakes.

Set your shop up for sustainable growth by leveraging systems that do the heavy lifting! Don’t miss this empowering conversation designed to help you build a smarter, more efficient business.

More Than Just Parts: WORLDPAC, SpeedDIAL 2.0, and the Future of Shop Efficiency

In this episode of the Changing the Industry podcast, co-hosts Lucas Underwood and David Roman welcome leaders from WORLDPAC to unpack what’s driving innovation—and what’s holding it back—in the auto repair parts supply chain.

David, Dominic, and Nancy from WORLDPAC, along with Shop-Ware power user Brandon, join the conversation for an honest look at how parts get sourced, delivered, returned, and improved. They dig into why SpeedDIAL 2.0 is such a leap forward, how AI might shape ordering in the future, and what the industry must do to stay ahead of increasing complexity.

The Changing the Industry Podcast Breaks Down RepairLink, OEM Parts Challenges, and the Future of Auto Repair

In this episode of The Changing the Industry Podcast, the team dives into the real-world impact of integrating RepairLink with Shop-Ware, making it easier than ever for shops to source OEM parts efficiently. Special guests Nelson Peebles and Keith Perkins share their journey and how embracing the right tools has transformed his workflow. Plus, the crew discusses everything from parts sourcing struggles to the future of dealership networks—with plenty of laughs along the way.

Watch now to see how RepairLink + Shop-Ware can take your shop’s efficiency to the next level!

Transforming Your Shop’s Workflow and Accountability With Software

In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop’s scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware’s user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.