TechApp An intuitive and user-friendly interface, allowing technicians to quickly add their findings. With a seamless process from inspection to customer approval, vehicle repair has never been easier or faster. Learn More Manage assigned auto shop jobs more efficiently Auto technicians can quickly access the ‘My Work’ screen, which clearly lays out their work assigned, each with the most critical information needed by the Technician to plan their work for the day. The interface is simple yet informative, displaying crucial information such as the repair order (RO) number, corresponding vehicle details (including license plate number, year/make/model, color, and fleet info), and due in and due out times. Additionally, technicians can view the billed hours for the RO. The Parts status label alerts technicians if any parts need to be ordered or are still awaiting delivery, ensuring they can prioritize their tasks effectively. Streamline RO access and service information Upon accessing an RO, the technician can view all services and notes associated with it. If the technician selects a particular service, they will be able to see all the relevant details of the service, as well as the service hour tracker, which helps to improve the accuracy of their service hours. Once the technician starts working on the service, they can easily access all the labor items, required parts, and inspection items associated with the service. Additionally, they can quickly view the vehicle’s specifications by clicking on the icon located in the top right corner. Swipe shortcut interactions and inspection item management Native to the TechApp is the use of swipe shortcut interactions. With swipe shortcuts, technicians can quickly mark an inspection item with a green status without clicking. For any inspection item that has a yellow or red status, technicians are guided to our ‘Create Findings’ screen on the TechApp, where they can record their findings and add images to provide context for service advisors and customers. They can even mark up these images to show specific problem areas. The TechApp is integrated with the device’s native camera, which allows technicians to capture images with flash and zoom-in capabilities. Once findings and attachments are added, technicians will see associated icons under the inspection item, indicating that a note and/or attachment(s) have been added. Service advisors and customers can see these findings and attachments directly under each inspection item on web and DVX view as well. Effortlessly improve the customer experience The decision-making process for car owners is easy and uncomplicated. The TechApp’s simple UI presents the work that has been done on their vehicle, along with any recommendations for fixes. With a clear understanding of the priority and urgency of each recommendation, shop customers are able to quickly approve or decline services without requiring extensive guidance from service advisors. This approach not only saves time, but also allows for more informed decisions that benefit both the car owner and the shop staff. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger See your entire business at a glance and make better decisions with instant insights. See messenger Messenger See your entire business at a glance and make better decisions with instant insights. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “TechApp by Shop-Ware has increased technician efficiency.” TechApp by Shop-Ware has increased technician efficiency. Due to the ease of picture-taking, I’m able to capture more high-quality images compared to using the web version. This, in conjunction with the new recommendation color-coded system, has led to a 10% average improvement in approval percentage. This is a GAME-CHANGER! – Jonathan White, Service Manager at Phil’s Pro Auto Service Ready to get started? Book a demo
