Digital Vehicle Experience (DVX™) Fix cars faster and elevate your shop’s performance with Shop-Ware’s Digital Vehicle Experience (DVX™), the ultimate auto shop management software. This innovative solution combines digital vehicle inspection tools with advanced customer communication features to streamline repair order management and boost repair shop efficiency. Transform the way you showcase your automotive repair services and deliver unparalleled vehicle repair transparency to your customers. Learn More Elevate the customer journey Don’t just DVI. DVX™. Fixing cars can seem uniquely complicated, mysterious, and expensive. With Shop-Ware’s Digital Vehicle Experience (DVX™), you can simplify this process using cutting-edge automotive repair software. DVX™ empowers your shop to provide digital vehicle inspections with rich media, such as photos and videos, ensuring vehicle repair transparency for your customers. By leveraging these customer communication tools, you can create a no-pressure environment where customers feel confident in their repair decisions, ultimately improving repair order management and shop profitability. Discover why DVX is a step above your standard digital vehicle inspection. Upgrade your communication Shops have historically depended on phone calls to convey their value to customers. Not only does this take a lot of time (especially when people no longer answer the phone), but staff require excellent phone skills to make sales. With Shop-Ware’s live chat for auto shops, you can upgrade your communication and streamline repair order management. This feature, integrated into our auto shop management software, allows service advisors to share photos, videos, and repair details instantly, providing customers with a seamless and transparent experience. By reducing the need for lengthy phone calls, your team can focus on delivering exceptional service and improving repair shop efficiency. Also, as cars get more complex, verbal descriptions of problems and recommended repairs become overwhelming. This is why a Digital Vehicle Experience with urgency, pictures, videos, and other assets helps customers gain understanding on their own time. DVX™ is the only solution that puts your service advisors in the driver’s seat. They can set the urgency for each recommended repair and the order that they are displayed to the customer. This allows the car owner to simply look at a prioritized list of recommendations and make informed decisions without a lengthy conversation explaining why they need each fix. The note and attachments are viewable with that recommendation so the car owner can review all of it in context. Remove boundaries and emphasize value DVX™ facilitates customer education and buy-in by providing a platform for digital vehicle inspections and real-time communication. This automotive service software allows your team to focus on what they do best: building relationships and delivering value. With live chat for auto shops, customers can ask questions and receive instant responses, while repair order management tools ensure a smooth workflow. By emphasizing vehicle repair transparency and offering a clear breakdown of services, DVX™ helps your shop earn trust, boost customer satisfaction, and drive repeat business. DVX™ is designed to tell the story of the repair process, emphasizing its value – beginning with the reason for the customer’s visit and your shop’s understanding of why the car was brought in. Next, is providing transparency into how the vehicle was fixed. Through a dedicated section for findings and attachments, your customers can see, and not just hear, what the problem is. Finally, service advisors can curate findings with additional service recommendations and urgency, allowing customers to approve and pay for higher tickets with a clear understanding of the work need and an appreciation of the value your shop provided. Boost profits to new levels With DVX™, customers click ‘yes’ 89% of the time, making your time to quote truly pay off. This auto shop management software not only simplifies the quoting process but also increases shop profitability by streamlining approvals and payments. By integrating digital vehicle inspection tools and repair order management features, DVX™ ensures that your shop operates at peak efficiency. Customers can view approved, in-progress, and completed work in real-time, while the integrated payment system allows for hassle-free transactions. Elevate your shop’s performance and profitability with Shop-Ware’s innovative automotive repair software. Approvals have never been easier. A shop’s average increases by 20% in revenue, gross profit, and shop efficiency. The intuitive design shows customers what work is approved, in progress, or done, so they can pay right after the job is completed. Having our Payments feature enabled allows your customers to pay via DVX™ with the click of a button. Digital Vehicle Experience is a streamlined solution that makes everyone’s day more productive and hassle-free. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “We got so much more.” We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. – Bill Moss, Owner of EuroService Automotive Ready to get started? Book a demo
