Customer Messenger Give your customers the ease of quickly responding via live chats in auto repair software, like other leading service retailers. Speed up approvals without picking up the phone. You’ll only get this from Shop-Ware! Learn More Take it to texting Live chats in auto repair software connect you quickly, but more and more businesses communicate with customers via text messages these days. Shop-Ware also offers a text-messaging option – with no third-party integration required. Share an RO and then give your customers a choice to respond with one quick SMS or in a live chat window. No matter what, Shop-Ware’s Messenger merges the conversation into one thread for clarity. Now that’s stellar service. ‘Talk’ in a familiar way By now, customers are used to getting answers about purchases from bubbles on their screen. Now our industry has its own live chats in auto repair software where you can send out details of an RO with photos and video. Customers love the transparency, responding quickly via phone, tablet, or laptop so you can clear another car and move onto the next job. Weave all messages into one thread No matter how the conversation starts, or how many of your team members are involved, you can easily track every word. DVX™ feeds all the messages seamlessly into one place, in chronological order. Customers, service advisors and techs can all chime in. Hold everyone accountable by seeing estimates, timelines, approvals and more via live chats in auto repair software. Add anyone with a click Since Messenger activates when you share an RO, it’s easy to find the information even if another service advisor or tech takes over. If someone is heading out on a lunch break, simply add another staff member to the thread. Everyone gets notifications of new messages so you sing from the same songbook. You set the permissions for each thread with no fuss. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “They can see that we’re pros and can transact at the pro-level as well!” Shop-Ware allows us to communicate the professional standards we adhere to in order to make sure that our customer’s vehicle is receiving the proper care and attention. We can see that our customer’s appreciation for what we do has grown over the past few years since moving to Shop-Ware, they can see that we’re pros and can transact at the pro-level as well! – Scott Brown, Co-owner of Connie and Dick’s Service Center Ready to get started? Book a demo
