Auto Shop Employee Management Tool Take the guesswork out of what your staff does during the day. Keep an automatic log of every person’s activity across multiple devices. This digital “paper” trail tracks technician time so you never lose a document again. Even better, auto shop employee management software creates a history of every keystroke so you never have to play the game of “he said, she said.” Learn More See every step Follow every employee action at a granular level, across the application, to drill into questions and hold individuals accountable. Shop-Ware tracks every staff member’s activity on every repair order and every parts purchase with unmatched detail, to get answers and make management decisions. If any question arises about when or if a part is ordered, you can get the answer within seconds. For example, every time a staff member goes into the inventory database, selects a part and changes the quantities on hand, that detail gets logged into a report. Shop-Ware’s auto shop employee management records every action taken during the customer journey and clears away any doubt. Customers love getting quick answers to how close their car is to being ready for pickup, plus they see a full account of what happened during its time in the shop. Improve based on the facts To coach your service writers or techs on how to get better, you need to see how they work and where they can grow. Shop-Ware’s individual tracking of every staff member allows you to check each person’s statistics and compare them. Shop-Ware also forwards tracking data to Analytics for overarching insights, user behavior between locations, comparisons, and action items to share success in-house. Manage these processes and more: Payroll – when they clock in, clock out, and work overtime Identify top-performing staff – Gauge tech efficiency, productivity, billed hours, recommendation approval rate, sell-through sales, sell-through % Permissions for ordering parts – Figure out where delays occur so you can resolve them Build trust When everything sits out in the open, you can have more honest talks about how to take your business to the next level. Once employees know they have a chance to shine, your team will respond with their ideas on how to make you all better as well. Thanks to Shop-Ware’s transparency, you can also oversee and manage chat conversations. Control which threads each employee can access so you customize communication to suit your style. Maintain visibility over what’s said through Messenger for another layer of accountability. Running a multi-shop operation? Shop-Ware makes it easy for local staff to see what services other locations performed or recommended. High visibility and tracking means less handholding and micromanaging. Training is also a breeze and staff can get up to speed on the SMS at one location, and easily pick up shifts at other locations. They simply log in and navigate the exact same software, no matter where they’re scheduled to work. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “Tech satisfaction is up.” Tech satisfaction is up. Productivity is up. The past way we were doing it, we were very unproductive and now sales are up. – Mark McKeen, Owner of Auto Service and Tire Ready to get started? Book a demo
