Multishop (MSO) Shop-Ware proudly offers multishop owners a unified customer history in its auto repair software. Deliver consistent service with informed staff across all locations. Stop wasting time gathering and aggregating data; see and manage it all from anywhere. Learn More Seamless service history across your shops Even with multiple locations, our auto repair programs offer one unified customer history. Review all invoices and the Customer Profile in one place without logging in and out. Local staff can see what other locations did, said, and showed to the customer across the whole vehicle service history. This includes repair orders created in Shop-Ware as well as all migrated data (even if your previous shop management software didn’t support multishop). Maintain a consistent and informed message no matter which location the customer chooses. Never accidentally repeat a sale thanks to smart automotive repair business software. See the customers’ value at your fingertips: total dollars, number of visits, ARO, and reputation/notes across the entire organization. Shop-Ware gives your staff the tools to nurture relationships no matter how big you get. Past recommendations & pricing Shop-Ware’s automotive repair business software tracks and presents unsold service whenever (and wherever!) a vehicle returns. With Multishop, those recommendations carry between locations automatically, along with a direct link to the original repair order to review the context of the sale and any customer objections. Past recommendations reference original prices and can be instantly updated to the local shop pricing (for labor and parts) with an alert if that pricing has gone up or down. Let Shop-Ware power the continuity for the customer experience without compromising your shop’s profit needs. Stop rewriting service, underselling, or overselling. Stop guessing whether the customer heard about it before. Make sales with confidence when your staff and your customers are all on the same page. Auto repair software’s advanced analytics Size and visibility are at odds with one another, or at least they used to be. Enter Shop-Ware’s Advanced Analytics. Get the Business Intelligence (BI) you deserve with a professional grade backend built for the big guys. Our automotive repair business software’s analytics platform reports on all shop activities across every location, automatically. Anything captured in store can be surfaced across all locations, analyzed, and converted to reports. Schedule any report for regular email delivery. Slice and dice by individual locations, compare locations, or track as regional or custom groups. Create any kind of custom report against any data point with unlimited visualization types. Employee management and security Maintain granular tracking into every employee action across the application to drill into questions and hold individuals accountable. Shop-Ware tracks every staff member’s activity on every repair order and parts purchase with unmatched detail to get answers and make management decisions. Shop-Ware also forwards tracking data to Analytics for overarching insights, user behavior between locations, comparisons, and action items to share success in house. With Shop-Ware, employee permissions are “access-based”, not “role-based”, allowing individualized controls for every staff person. Permissions are further segmented into two tiers: those that can be managed by designated administrators and those that can only be changed by the singular account owner. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “Shop-Ware helps me manage everything better.” I oversee the operations of four locations and Shop-Ware has made all of the difference in the world for me. I can see everything that is going on at any time, from anywhere. No more remote logging into four different computers. The analytics section has been vital for auditing margins and looking for trends between stores. Shop-Ware helps me manage everything better. I can clearly identify which advisors are struggling to close sales. I can also see technicians that aren’t recommending as much work as other technicians. Shop-Ware gives me the numbers I need to manage my business in a clear manner. – Phil Carpenter, Director of Operations of Urban Autocare and Avalon Motorsports in Denver, CO Ready to get started? Book a demo
