Repair Shop Data & Analytics Numbers drive your auto repair business, so get clear, timely data when you need it, how you need it. See how many cars, hours, and dollars are determining your future and your profitability. The sooner you see the peaks and valleys in your auto repair shop analytics, the sooner you can react can get back on track. Learn More Review high-level Shop KPIs instantly Shop-Ware’s shop management software collects and compares your auto shop data, in real time, then makes it available on any device, anywhere. Log in from home or catch up while on the road to stay abreast of the business. Check your stats against last week, last month, or last year with a few clicks. You set up how the metrics appear so you can tell at a glance where you stand. Then, you can go deeper for a more detailed review. Dive deep into what data matters most Services – See your 10 least efficient and 10 most efficient services within seconds Close rate – Shop owners get a sense of how much they’re really closing without relying on old-school paper-and-pen records. Car count – Track how many cars come and go to gauge how much you grow. Gross profit – Follow every dollar and cent to see how much they add up in your favor. Average repair order (ARO) – This telling statistic gives you insights into where to focus more time and energy. For MultiShop Organizations, any of these stats can be sliced and diced by location. Compare multiple shops at a glance to determine each one’s performance and profits. See which shops make you the most money, then dig into the financials to see why. Easily determine where you can make changes to bring other locations up to speed. Get in front of problems Find out where you’re winning and where you’re losing ground before your month ends. By tracking efficiency every day, you keep your finger on the pulse of your auto repair shop. This way, you can foresee shortfalls before they arise and pivot to recover mid-stream. These three analytics highlight some of the areas most integral to your success: Staff – Learn the exact approval rate and productivity of every staff member in your auto shop. Customers – Get great intel to know your supporters even better. Assess new vs. repeat customer data, ARO per customer, and customer source, such as Yelp, direct mail, referral, SEO/website, repeat, signage/drive by, and more. Parts – See the numbers behind the sales, cost, and profit per vendor. Give staff the auto repair analytics they need to succeed You and your team are in it to win. By following who is thriving and why, you can set an example for the entire staff. Relying on the numbers allows you to fairly assess – and share – what’s working. Take the guesswork out of who did what when. For example, Duration of Service measures the amount of time it takes to get a car through the shop then calculates time per invoice down to the minute. We even track these steps: Check-in – RO started, technician yet to clock on Wrenching – Technician clocks on Admin – Work paused (seeking parts, customer approval, etc.) Finalizing – Tech clocks job as complete, work order remains open Parked – Job closed, vehicle not picked up yet Book a demo to see how Shop-Ware can work for you. Book a demo Related Features TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp TechApp Let technicians quickly add their findings via an intuitive and user-friendly interface. See TechApp Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Messenger Speed up approvals without picking up the phone with our live chat functionality. See messenger Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Repair Shop Analytics Get clear, timely data when you need it, how you need it. The sooner you see the data, the sooner you can react. See analytics Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Digital Workflow Invest your time where it’s needed while Shop-Ware keeps communication about every RO flowing smoothly. See workflow Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Multishop (MSO) Shop Management Software Run all of your locations with ease in one convenient system with the help of advanced analytics. See MSO solutions Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments Payments Get the seamless checkout experience your customers crave without sacrificing security. See payments AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix AI Parts Matrix Hit your parts pricing targets every time with our industry-first AI-powered tool. See AI Parts Matrix Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX Digital Vehicle Experience (DVX) Fix cars faster and blow customers’ minds with an immersive, interactive eCommerce Digital Vehicle Experience. See DVX “It’s a godsend.” We’re a very data-driven business. That keeps us with Shop-Ware. We can see the trends and I like pulling up auto repair analytics data on my phone. It’s a godsend. – Dave Markert, Owner of True Automotive Group Ready to get started? Book a demo
