Back to resources Shop-Ware Launches Revolutionary TechApp to Expedite Auto Repairs and Enhance Customer Experience Posted on May 12, 2023 in Press Releases SAN FRANCISCO, CALIFORNIA, May 12, 2023 – Shop-Ware, a leading provider of automotive repair software, has launched its latest product, TechApp by Shop-Ware, designed specifically to increase technician speed and employee satisfaction. The Mobile Solution for Streamlined Auto Repair Workflow Recognizing the urgent need for more technicians to join the trade and the pressure to stay profitable with the advance of vehicle technology, TechApp allows repair shops to maximize their technicians’ time, both to fix cars faster and to surface technician value to the customer at all stages of the repair. TechApp is native mobile and supported on both iOS and Android. It applies smartphones’ embedded technology to use cases specific to automotive service professionals, based on in-depth user research and workflows best suited for the native environment. By harnessing camera, microphone, authentication, user gestures, and touch, TechApp optimizes for service technicians’ needs in a faster, more intuitive, and naturally delighting interface to improve their efficiency, flat rate production, and value to the shop, while lowering their frustration in administering repair orders or wasting unpaid time. Effortlessly Manage Repair Orders with TechApp TechApp by Shop-Ware lowers downstream administrative burdens by syncing and automatically organizing technician findings in Shop-Ware’s web application. Unlike traditional DVIs, TechApp supports bi-directional communication between a shop’s back and front of house through all repair order stages (initial inspection, repair, and completed fix) and all contexts of the vehicle’s visit (maintenance, diagnosis, or repair). Enhance Customer Satisfaction and Boost Revenue with TechApp and DVX Integration Enhance the customer experience with TechApp and DVX: the ultimate solution for transparent automotive service. Combined with Shop-Ware’s customer-facing Digital Vehicle Experience (DVX™), service advisors can curate findings with additional service recommendations and urgency, allowing customers to approve and pay for higher tickets in a completely transparent, digitally-enabled buying flow. “TechApp has increased our technician efficiency,” said Jonathan White, Service Manager at Phil’s Pro Auto Service in Greeley, CO. “Due to the ease of picture-taking, I’m able to capture more high-quality images compared to using the web version. This, in conjunction with the new recommendation color-coded system, has led to a 10% average improvement in approval percentage. This is a game-changer!” Optimize Tech Time Tracking with Shop-Ware's TechApp Powered by Shop-Ware’s enterprise-grade shop management system, TechApp fully incorporates tech time tracking, both for shifts (presence at work) as well as flat rate efficiency, putting the power in the technician’s hands to know where they are on any job at any time, in real-time, to hit their goals. Live clocks lend visibility into speed but also when work is undersold (especially diagnostic time), so techs and their shops can stop giving away valuable expertise for free. TechApp is now available to all Shop-Ware customers, and the company expects it to be widely adopted throughout the industry. For more information about TechApp, please visit Getshopware.com/techapp. About the Author Shop-Ware Founded by a fellow shop owner, Shop-Ware understands the importance of your shop’s management system. Our staff have decades of combined experience in the Aftermarket. We are accustomed to meeting complicated needs and offering new solutions.
