Shop-Ware DVX: Innovations in Inspections and Recommendations 

Posted on October 31, 2024 in Articles

As the average age of vehicles continues to go up along with rising new and used car prices, being transparent and an advocate for the customer and their vehicle requires a new approach from auto repair shops. Customers are more informed and empowered today than in the past, but it doesn’t always mean they have the best (correct) information to make decisions. 

This is why Shop-Ware redesigned the way a shop performs, tracks and presents car inspection results. This innovation of Digital Vehicle Experience (DVX) empowers Service Advisors to tell an individualized story about vehicle health, upcoming needed services, and to show with urgency the repairs necessary NOW for each vehicle they service. 

Repair shops start by using the Shop-Ware Cannery to create a variety of inspections. Shops are not limited to pre-built inspections - they can add them on the fly as needed. Shops can make them vehicle-specific, for every vehicle, or even job-specific based on a specific repair. Best of all, we ensure you never miss the opportunity to inspect any vehicle by offering an auto-populated safety inspection on every work order! Lastly, categorizing the inspections means you can verify the value of inspection(s) through reporting. 

Using inspections in Shop-Ware is not just a simple click to say if it is good or bad, but an opportunity to take specific notes about the finding(s), add a picture if necessary, and save it as a draft to be reviewed before publishing. The tech puts the “details” in draft mode while the Service Advisor can create the detailed text to begin telling the story before publishing. We even have spell check! 

Our Shop Management System Doesn’t Stop With Inspections 

The real innovation in our shop automotive software is that a recommendation (estimate) can be built as part of the story. In fact, multiple recommendations of good, better, and best options can be created for the discerning customer. Using draft mode, the Service Advisor is in control of how the story is told, when to tell the story, if they show pricing or not, what options are available and when it needs to be done. 

Each customer is unique to your business and DVX allows your Service Advisor to present results and recommendations to each in an individualized way, making sure each customer understands their vehicles’ health and needs. It has become a part of the vehicles history! 

Not only are car prices going up, but so are repair prices! Imagine as a customer you can begin to prepare for costly repairs or upcoming maintenance. Become a partner and build loyalty with your customer by helping them understand what their car needs to last the longest and maintain its best value. You are your customers ROI! Make sure your customer has the confidence to know that with a detailed vehicle inspection they will have fewer sudden breakdowns and unexpected high-cost repairs. Most of all, they can trust the safety of their vehicle! 

Reach out to one of our seasoned consultants to learn more about DVX and any other Shop-Ware innovations you might have heard about.