Back to resources Shop Productivity Lessons Posted on June 6, 2025 in Podcast Industry Pros Share Lessons They've Learned on Workflow, Tech, and Team Training In this episode of the Changing the Industry podcast, co-hosts Lucas Underwood and David Roman welcome fellow shop owners and managers to explore the challenges of scaling without a system and the game-changing impact of workflow management tools, training, and dispatching. Brandon, Jacob, Thomas, and Brett break down how they transitioned from brain-based workflows to scalable systems. Hear how they focused on training their teams to adopt processes and soft skills for success, and improved team communication to reduce costly mistakes. Set your shop up for sustainable growth by leveraging systems that do the heavy lifting! Don’t miss this empowering conversation designed to help you build a smarter, more efficient business. Your SMS Should Work As Hard For Your Customers As You Do. See the difference a good shop management software can make. Super hero sales tools Elevate your customer experience Lightning-fast Workflow Mention code "CTISUMMER" when you sign up to receive a free data transfer! Stay ahead of the competition with all-in-one software that speeds up your workflow, delivers data-driven decisions, and automates profitability. Present the value directly to your customers. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place Capture technician findings with unmatched speed of service. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place Present the value directly to your customers. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place See What Shop-Ware Customers Have to Say "We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive"We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive"We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive Learn How Shop-Ware Can Help Boost Your Auto Repair Shop's Profitability. Get A Demo of the Industry's Leading Shop Management System Today. Let's Talk Shop Productivity Lessons"I was trying to be everything in the shop, and at some point I had to recognize "hey, I gotta let go" - Lucas UnderwoodKeep reading More Than Just Parts"Returns aren’t just a parts department problem—they impact the whole system, including pricing and trust.” —Dominic, WORLDPACKeep reading Shop-Ware + WORLDPAC speedDIAL 2.0 Integration: The Perfect Combo for Efficient Parts OrderingAt Shop-Ware, we’re driven by one goal: empowering repair shops with cutting-edge tools to improve efficiency and deliver the highest quality service to their customers. That’s why we’re excited to launch our newest integration with WORLDPAC‘s speedDIAL 2.0. This collaboration is more than just a feature; it’s a commitment to helping auto repair shops like […]Keep reading Introducing the Online Service Scheduler: Make Appointment Booking Simple and EfficientDiscover how this six location operation establishes company culture and achieves a consistent customer experience across all their locations. Keep reading
